Are you currently using Docomo services and approaching your payment due date, but considering not paying the bill? This article by HALLO will answer your questions and provide solutions to help you maintain a fast and stable internet connection.
What Happens if You Default on Docomo Payments?
1. Service Suspension
If you miss the payment due date, your service will be immediately suspended. This will interrupt your internet access, affecting your work, studies, and entertainment. You will only be able to resume service after paying your outstanding Docomo bill.
2. Accruing Additional Charges
Failing to pay the bill results in your service being suspended but not canceled. If another billing cycle passes without payment, you will owe for both months, even if you haven't used the service.
3. Violation of Contract Terms
According to the terms of the Docomo service contract, timely payment is mandatory, and failure to comply puts you in breach of the agreement, placing you on the provider’s delinquency list. Refer to your contract (paper or electronic) for specific terms and conditions.
4. Ineligibility for Future Registrations
If you default on Docomo payments, your phone number, passport, and residence card will be flagged, making it difficult to register for services in the future until all outstanding payments are settled. Once you pay the overdue amount, your name will be removed from the delinquency list.
Docomo Payment Due Dates
Docomo typically sends a payment reminder one day before the due date (the 15th of each month), and payment must be made by the 20th of that month. If not paid on time, your internet service will be suspended within two days. This suspension is often automated but can sometimes be manual, depending on circumstances.
How to Avoid Defaulting on Docomo Payments
1. Temporary Suspension
If you are unable to use the service due to personal reasons or absence, you can request a temporary suspension. This prevents charges from accruing while not in use and allows for immediate reactivation without the need for a new registration, saving both time and money.
2. Service Upgrade
If your internet speed is slow or the current plan does not meet your needs, consider upgrading:
- Gigaho Plan: 30GB for 6,980 yen, with a reduced speed of 1MB/s after the limit is reached.
- Gigaraito Plan: Pricing varies based on usage, ideal for low-data users, ranging from 2,980 yen (up to 1GB) to 5,980 yen (5-7GB), with a reduced speed of 128KB/s after 7GB.
3. Technical Support
Contact Docomo technical support to check and resolve any connection issues. Detailed instructions and contact information can be found on HALLO’s website.
4. Service Termination
If you no longer need the service, consider transferring the contract to someone else to save on registration costs. Alternatively, visit a Docomo service center to settle any outstanding bills and terminate the contract in accordance with the rules.
Some believe that if you don't pay, the provider will automatically cancel the service. This is incorrect; your internet access will be suspended, and you will accumulate unpaid bills.
HALLO hopes this information helps you have a great internet experience in Japan. For further questions about Docomo services, visit hallo.co.
Comment (0)