Dog Wifi is an informal term commonly used by Vietnamese people in Japan to refer to Softbank's fixed wifi service. This article is for you if you want to learn more about Dog Wifi.
What is Dog Wifi?
Because Softbank has a white dog image printed on the product packaging, it is called "Dog Wifi" by Vietnamese people in Japan. This includes both Softbank Air and Softbank Hikari. Known for its high connection speed, this type of wifi is favored by many Vietnamese people in Japan for studying and working.
What is Dog Wifi
Dog Wifi DOCOMO
DOCOMO is called wireless fixed wifi. Here are the specifications of DOCOMO's wireless fixed wifi:
Network speed: Maximum upload and download speeds are both 1 Gbps.
Payment method: Payment can be made through bank transfer or credit card.
Installation fee: Currently in a promotional period with free installation.
Registration fee: 3sen3.
Monthly network fee: Different prices depending on the contract:
2-year contract: Manson 4sen4/month, household 5,720 sen/month.
Contract without time constraints: Manson 5sen5, household 7sen3/month.
Wifi DOCOMO
Dog Wifi Softbank
Dog Wifi includes two types: Softbank Air and Softbank Hikari:
Softbank Air: Softbank Air is an Internet service that does not require wall-mounted devices and does not require complex installation. This makes it easy for users to install and use. The access speed achievable through Softbank Air may depend on various factors such as location and package.
Softbank Hikari: Softbank Hikari is a high-speed and stable fiber optic Internet service. This service usually requires wall-mounted device installation and offers different speed packages to meet diverse user needs.
Dog Wifi Softbank
Detailed information:
Network speed: Down maximum 350mbps(1gbps=1000mbps).
Payment method: Payment can be made through bank transfer or credit card.
Contract period: Minimum 2 years.
Registration fee: 3sen.
Monthly fee: for over 25 years old is 3sen8, if under 25 years old is 2sen8.
Current promotion: If you register on specific dates such as 5, 11, 15, 22, 25, you will receive 2 man 5. Additionally, if you register on other dates, you will receive 1 man 5. To receive the promotion, you need to use the network continuously for 3 months and register for automatic payment during that time.
Some Questions About Dog Wifi
Here are some questions about Dog Wifi that many customers have sent to Hallo.co, which you can refer to.
How much is Dog Wifi?
The basic fare of Dog Wifi is around 4880 yen excluding tax, so you have to pay about 2800-3800 yen per month depending on whether your package includes a promotion or not. For those under 25 years old, there is an additional fare discount of 2.2 sen/month.
Is Dog Wifi strong?
Dog Wifi is strongest from 5 am to 8 pm, but after 8 pm, the wifi will slow down, sometimes requiring the use of 4G on a new SIM to get network access. Up to 10 people can use it.
Does Dog Wifi have a data limit?
Dog Wifi has no data limit, with high speeds comparable to handheld wifi, up to a maximum of 350mbps.
Dog Wifi network loss
Wifi can sometimes encounter problems. If the wifi device loses network, you can try the following methods:
Unplug for about 10 minutes: Unplugging is a simple way to reset the device and clear temporary error conditions. This helps restart the device and may fix minor issues.
Plug in and press the initial setup button: Pressing the initial setup button is often a way to restore the device to factory settings. This can solve more complex problems and is sometimes used when unplugging is not enough.
If these methods don't work, you should proactively call the hotline to report the error and request a new wifi device.
Dog Wifi LTE error
You can try the following methods when Dog Wifi has an LTE error:
Restart the device: Unplug the wifi device and wait for about 10-15 seconds before plugging it back in. This can help restart the device and fix temporary errors.
Check LTE signal: Check if the wifi device is connected to LTE signal. Sometimes, the problem may originate from signal issues.
Check cables and connections: Make sure the connection cable between the wifi device and the power outlet as well as the network cable connection (if any) are working correctly.
Check error messages or descriptions: If there is a specific error message on the screen or on the device management interface, read the message to understand the problem.
Check the network service status: In some cases, the error may originate from the network service status. Check the network operator's announcements or contact them for detailed information.
Contact customer support hotline: If after trying the above steps the problem still persists, contact the network operator's customer support hotline. They can provide detailed instructions and technical support to solve the problem.
How to cancel Dog Wifi
If you want to cancel Dog Wifi, you can follow these two steps:
Step 1: Call the Softbank Hotline:
Contact Softbank hotline at 0800-1111-820 during business hours from 10 am to 8 pm. Prepare your registration contract and personal information to answer verification questions from staff. This information helps identify and confirm your identity.
Step 2: Return the Wifi Device:
Based on the information you provide, there are two types of contracts: レンタル契約 (returnable) and 分割契約 (non-returnable). Depending on your type of contract, you may need to return the wifi device or not.
If you have a returnable contract (レンタル契約), you will need to return the wifi device to the network operator. This may come with specific instructions and procedures.
If you have a non-returnable contract (分割契約), you may be exempt from returning the wifi device.
So the article has provided you with detailed information about Dog Wifi. If you still don't understand or have any questions, you can contact the website for Hallo's assistance!
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